Denari Global Payment Solutions Inc. maintains compliance with the Payment Card Industry Data Security Standard (PCI-DSS). PCI-DDS determines the security requirements for accessing, transmitting and storing credit cards data which requires us to complete regular inspections, penetration tests and audits in order to be on Visa and MasterCard's global list of compliant service providers. To learn more about PCI-DSS compliance, click the button below.
End-to-End Encryption E2EE (also known as Point-to-Point Encryption P2PE) protects card data during transit, from the entry at the merchant’s POS terminal, until the decryption point. By using this technology, credit card data is scrambled and unreadable until it reaches the holder of the encryption keys, making the secure information safe from unauthorized access.
While standard encryption protects your customer’s card information, it does not provide coverage for the whole payment transit. By upgrading to End-to-End Encryption, you’re ensuring that customer’s financial information is safeguarded from unauthorized users throughout the transmission of the transaction.
While payment processors and acquirers provide standard security features on your merchant account and data that is stored, upgrading to the premium data security package is a small investment to protect against multiple sources of cyberattack and data breach risks such as viruses, spyware and other malware.
Payment security and fraud protection starts at the point of payment, your terminal. We strongly encourage merchant to take extra precautions to help safeguard sensitive customer information. You can do this by setting strong password, different than the terminal defaults for:
Employee passwords to unlock the terminal
While setting strong passwords certainly helps, you should also:
These features help add a extra layer of security to protect merchants from physical terminal hacking and fraud.
Transactions where the card is not present (CNP) at the time of sale have an increased risk of fraud as the customer is not present to verify using methods such as the chip and PIN or signature with valid photo ID. Gathering the additional customer information below as an added layer of protection for card-not-present transactions. Including the customer information below creates less risk of fraudulent transactions as the more information on the customer you can gather, the more likely it is to be an authentic transaction request.
Additional Security Features:
A Chargeback is when a cardholder creates a dispute on a transaction and asks the card issuer for a refund.
Reasons a customer may file a chargeback are:
Your acquirer will inform you if a customer files a chargeback. You can view and manage chargebacks via the online reporting tool. Claims resolution timeline on chargeback can take up to 30 days or longer to dispute.
There is a per Chargeback fee that applies to disputes, regardless of the outcome to cover costs. Additional fees may apply.